Privacy Policy

1.1. This platform (hereinafter referred to as the "Platform", "we", "our", "us") is committed to protecting and respecting your privacy.

1.2. This policy, together with the terms and conditions of the Platform (this "Privacy Policy"), outlines the Platform's privacy practices regarding the collection, use, storage, and safeguarding of your information through the Platform and the services offered thereupon.

1.3. Your clicking of the "I agree" button and submission of personal information, or if you are a minor, the submission of your personal information either by your parents (or guardian) or by you with the permission of your parents (or guardian), shall be deemed as your acceptance of this Privacy Policy.

1.4. The Terms are an electronic record in terms of the Information Technology Act, 2000 (as amended / re-enacted) ("IT Act") and rules thereunder, published in accordance with Rule 3(1) of the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021. This electronic record does not require any physical or digital signatures.

2.1. We are obligated to protect your information in accordance with applicable laws and regulations.

2.2. This Privacy Policy may be modified based on changes in business, legal, or regulatory requirements. Any updates will be published on the Platform, and users are encouraged to review this policy periodically.

3.1. Please note that your mobile service provider, internet service provider, mobile operating system provider, device manufacturers, and third-party applications (including pre-installed applications on your device) may collect, use, and share information about you. We do not control their data practices and encourage you to review their respective privacy policies.

4.1. Personal information means information that can be used to identify you and may include your name, age, gender, contact details, device identifiers, usage data, and precise or approximate location data, including background location data, where applicable.

4.2. The following describes how we collect, use, share, and retain personal information:

4.2.1. Collection

4.2.1.1. The Platform may collect personal information to provide services, process requests, support operational requirements, and enable core functionalities of the Platform, including location-based features.

4.2.2. Usage

4.2.2.1. Personal information is used to:

• validate and process service requests;
• enable location-based services and operational workflows;
• improve Platform functionality and performance;
• meet legal and regulatory obligations;
• provide service-related notifications and communications;
• support internal business operations.

4.2.3. Sharing

4.2.3.1. Personal information may be shared with affiliates, service providers, and partners strictly for operational, technical, or support purposes.

4.2.3.2. Information may also be disclosed if required to:

1. comply with applicable laws or legal processes;
2. prevent fraud or security issues;
3. protect the rights, safety, or property of users or the public.

4.2.4. Retention

4.2.4.1. Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the purpose is achieved, the data is securely deleted.

5.1. Non-personal information includes anonymized technical, diagnostic, and usage data that does not directly identify you.

5.2. If non-personal information is combined with personal information, it will be treated as personal information.

5.3. Such information is used to improve Platform stability, performance, and compliance.

6.1. The Platform may collect precise and approximate location data, including location data when the application is in use (foreground), running in the background, or not actively open, subject to your device permissions.

6.2. Background location access is required to support essential features of the Platform, including but not limited to:

• workforce or task tracking,
• route verification and activity validation,
• operational monitoring and compliance,
• safety, audit, and service delivery requirements.

6.3. Location data may be collected using technologies such as GPS, Wi-Fi, mobile networks, Bluetooth, and device sensors.

6.4. Location data is collected only after obtaining your explicit consent through operating system permission prompts. You may grant, deny, or revoke location permissions at any time via your device settings.

6.5. The Platform does not use location or background location data for advertising, marketing, or user profiling purposes.

6.6. Location data is retained only for the duration necessary to fulfill service and legal requirements.

6.7. Disabling location permissions, including background location access, may limit or prevent certain features of the Platform from functioning correctly.

7.1. Cookies and similar technologies are used to enhance user experience and are treated as non-personal information unless linked with personal identifiers.

8.1. The Platform may collect additional information with your consent or as disclosed at the time of collection. Choosing not to provide certain information may impact service availability.

9.1. The Platform may include links to third-party websites or services. We are not responsible for their privacy practices, and users are encouraged to review their respective privacy policies.

10.1. Users are responsible for ensuring their information is accurate and up to date.

10.2. Users may request access, correction, or deletion of personal information. Withdrawal of consent or deletion of data may result in restricted access to Platform features.

10.3. Users may manage or withdraw location permissions, including background location access, at any time through their device operating system settings.

11.1. For any privacy-related queries or concerns, please contact: